Malmö: Senior JavaScript Developer

Join Telavox and the Web Desktop Team!
We are looking for a Senior Software Engineer to join Telavox and the Web DesktopTeam. As we expand our business and scale our technology platform, we offer significant opportunities for personal and technical development andadvancement in software engineering and architecture. Your ability to inspire, guide, and lead teams through complex technical challenges will be crucial. If you have the expertise and ambition, we will provide the development opportunities you need to succeed!
Here are the top three qualities we value in our new colleague:
Technical expertise
Coaching skills
Clarity in communicating the team’s technical vision and goals
About the job
Your primary role is to serve as the senior engineer for the customer-facing collaboration suite of product.You will drive the implementation of strategic technical patterns and frameworks across the Telavox web platform. You will be hands-on in developing prototypes and solutions to advance platform architecture, leading and guiding the work of your teammates.
Key Responsibilities:Engineering- Staying updated on emerging technology trends like API strategy, event-driven architecture, and cloud computing to contribute effectively to evolving technology strategies.- Focus on practical solutions that address business challenges sustainably and future-proof.- When you are not identifying opportunities for improvements or designing solutions - you can be found coding a more productive future for our users.Team focus and technical mentorshipCollaborate closely with team members on solution discussions, planning, and issue resolution to foster learning and progression.Sharing your knowledge and experienceAs a Product and Engineering department, we constantly evolve our technology stack and platform. As an experienced senior engineer, you are expected to share your advancements with your teammates and the broader Telavox Engineering community. This responsibility is also an opportunity, as you will have access to broader engineering initiatives to ensure we’re all building and evolving the Telavox platform.
About you
To excel in this role, you have experience in engineering solutions for complex enterprise systems and a degree in Computer Science or a related field.
You demonstrate robust technical expertise and an interest in researching and applying technology trends to add value to the product area and the company. You have current experience with Java using Spring Boot and writing your React code with TypeScript. A big plus is that you have experience in any of the fields of microservices, event-driven architecture, DevSecOps, or cloud.
You are a strong communicator, confidently presenting ideas, influencing decisions, and elaborating complex concepts on others. You also have the ability to mentor and motivate diverse technical teams.
As a person, you are friendly, curious, and eager to learn every day. Join us at Telavox, where we prioritise having fun at work while driving success together!
Alan Diskin, Director of Core Product, Quotes:
“In joining Telavox you will be part of an organisation where you have great impact. It's small enough so that you can make a difference but big enough to provide a stable platform for growing your career”
Why Telavox?
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.Today, we are a fast-growing and profitable company with +1.9b in revenue and +500 Telavoxers in nine countries. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more
Are you interested in becoming part of Telavox? Apply now!At Telavox, we don't focus on fitting in; we focus on making room for everyone.
Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace.
Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together!
For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie.faraguna@telavox.com
Learn more about what we do!

Join Telavox as an Engineering Manager for the Phone system team!
We are looking for an experienced Engineering Manager to lead our Phone System team. The team is responsible for building our award-winning, global Phone System product. This role requires a professional with a solid technical background, great leadership skills, business acumen, and a passion for driving technical transformations.
Here are the top qualities we value in our new Engineering Manager:
Inspirational leadership
Strategic vision and ability to drive innovation
Strong technical expertise
At Telavox, we believe in fostering a culture of innovation and continuous improvement. As an Engineering Manager, you will play an important role in shaping the future of our Phone System, driving technical excellence, and ensuring the smooth functioning of our systems.
About the job
As an engineering manager at Telavox, you will oversee the team's day-to-day operations and lead the decision-making process, along with product and design, to achieve our ambition. Your responsibilities will include managing people, planning, optimizing processes, and ensuring the successful execution of our technical roadmap.
Our team is focused on a distributed real-time communications platform. You'll be involved in all aspects of the development lifecycle, from planning and requirements gathering to deployment and monitoring. Responsibilities include designing, developing, and ensuring the availability of core features. We operate autonomously within a broader working group responsible for hardware, networking, infrastructure, and core services.A typical day in this role involves:
Conductingstandup meetings with the team Reviewing code and providing mentorship to developers Collaborating with customers and product area management Product architecture and designing solutions for incoming tickets Pre-sales and solution designContinuously work with and improve monitoring and observability to empower the team's operational work, such as system performance, reliability, and security

At Telavox, we present an opportunity to advance our established system into the future. Our customers highly appreciate our platform, and we are committed to its continual development. Take the lead in shaping the future of telecom technology and leave a lasting mark on our industry.
About you
We welcome applicants with diverse experiences, including experience as a Team Lead, Senior, or Lead Developer, which showcases the leadership and technical skills needed for success in this role. Although not mandatory, familiarity with the Telecom industry is beneficial for grasping the unique challenges and dynamics within our field.
We'd like you to be able to lead technical transformations and modernization efforts and be proficient in: Java and/or C
My and/or Cassandra
Kubernetes
You come with an empowering leadership style and are capable of motivating and guiding team members toward shared goals. You improve conventional methodologies, develop positive change, and influence it.
Great communication and collaboration abilities are key to facilitating a productive engagement with team members and stakeholders to create a culture of inclusivity, teamwork, and continuous improvement.If you're ready to lead a dynamic team in a fast-paced environment, we'd love to hear from you!
Why Telavox?
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.Today, we are a fast-growing and profitable company with +1.9b in revenue, +500 Telavoxers in nine countries, and +160 people working in Product and Engineering. We pride ourselves on creating an inclusive, supportive culture where everyone can thrive. By joining us, you will not only contribute to our technology but also be part of a company that values work-life balance, continuous learning, and community. Plus, you will enjoy our legendary company events, personal development opportunities, and much more
Are you interested in becoming part of Telavox? Apply now!At Telavox, we don't focus on fitting in; we focus on making room for everyone.
Join Telavox, where diversity fuels innovation. Apply now to join a team committed to creating a truly inclusive workplace.
Do not miss out on this exciting opportunity to grow your career and make your mark on the future of telecom technology. Send your application our way, and let us explore what we can achieve together!
For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at ann-marie faraguna@telavox.com
Learn more about what we do!

Bygghemma är Sveriges största onlinebaserade aktör inom byggvaror, hem och trädgård. Genom vår onlinebutik, som kompletteras och understöds av flertalet fysiska visningsbutiker och ett omfattande service- och tjänsteutbud, såsom montering och installationer, erbjuder vi ett ledande sortiment från välkända externa och egna varumärken. Vi har kontor i Malmö och Oskarshamn.
Vi söker dig som är en erfaren Java-utvecklare och som vill arbeta med högnivå-lösningar för att ständigt förbättra och utveckla köpupplevelsen för våra kunder.
Dina framtida arbetsuppgifterSom en del av vårt utvecklingsteam kommer du att arbeta med vårt nya Order Management System (OMS), Fluent Commerce. Denna centrala komponent i vårt orderflöde är avgörande för att optimera och effektivisera kundupplevelsen genom vår plattform. Du kommer att utveckla affärslogik och förbättra orderflödet med Java som huvudspråk. Det är en spännande möjlighet att forma och påverka hjärtat av vår verksamhet.
Om digVi söker en erfaren Java-utvecklare som är passionerad om att bygga skalbara och effektiva system. Du har gedigen erfarenhet av Java-utveckling och är bekant med moderna teknologier och arbetsflöden. Erfarenhet från arbete med orderhanteringssystem eller liknande domänkunskap är meriterande. Vi värdesätter din förmåga att arbeta självständigt och som en del av ett team, samt din erfarenhet av att navigera i komplexa systemarkitekturer. Du är bekväm med att arbeta i en agil miljö och har tidigare använt verktyg som Jira. Att du har en bakgrund inom e-handel och förståelse för dess specifika utmaningar ses som ytterligare en fördel. Vi värdesätter bra stämning och har ett bra team, därför söker vi dig som är social och trivs både i teamet och i kontakt med beställare från vår organisation.
Vi erbjuderVi erbjuder ett varierande och spännande arbete hos en av Nordens ledande e-handelsaktörer. Du är med och utvecklar en site som redan håller mycket hög klass och som vi i teamet är riktigt stolta över. Om du gillar att vara med och ta ansvar och utveckla både lösningen och affären så erbjuder vi en stimulerande miljö. Vi säljer komplexa produkter som vi hjälper våra kunder att sätta ihop till komplexa ordrar. Att samordna dessa ordrar mellan flera hundra leverantörer och dynamiskt hantera avvikelser ställer stora krav på vår plattform, utmaningar som du får vara med att lösa. Det finns ett väldigt stort utrymme för idéer och goda möjligheter att vara med och påverka arbetet kring förbättringar av lösningar och vår affär.
På Bygghemma ger vi dig även möjligheten att ta del av olika företagsaktiviteter och sociala evenemang såsom exempelvis teambuilding-aktiviteter och afterwork. Välkommen till vår gemenskap, där våra värderingar är: Ansvar, Enkelhet, Utmanar och Tillsammans.
PlaceringPå vårt kontor i centrala Malmö.
Låter detta som din typ av utmaning?Vi väntar på att höra ifrån dig, så skicka gärna din ansökan redan idag!
Om bolagetBygghemma är en del av BHG, en av de största onlineaktörerna inom konsumenthandel i Norden, med en nettointänkt på drygt 13 Mdkr 2022. Inom BHG ingår över 100 onlinedestinationer, innefattande till exempel: www.bygghemma.se, www.polarpumpen.se, www.trademax.se, www.nordicnest.se och www.svenssons.se - och över 70 showrooms. Vårt huvudkontor ligger i Malmö och vi har verksamheter i de flesta europeiska länder. BHG är noterat på Nasdaq Stockholm, med tickern BHG. BHG:s e-handelsverksamheter - www.wearebhg.com - har över 2 000 anställda som varje dag arbetar för att skapa en optimal köpupplevelse genom ett oöverträffat produktutbud och smart teknologi, kombinerat med ledande produktexpertis och ett brett utbud av service och tjänster.

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain,Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Your Impact
Join our dynamic team at Efficy Sweden in Malmö as we seek a passionate Second Line Support Officer to elevate our customers' experience with our cutting-edge Martech platform - Apsis One.As a vital member of our Customer Service department, you'll embark on a mission to provide top-tier assistance to our valued clients. Your role as a Second Line Support agent is to excel in addressing customer inquiries through various channels like email, phone calls, and online chats. With a focus on technical expertise, you'll directly tackle complex queries from customers or first-line support, ensuring swift resolution or seamless escalation to the appropriate team when necessary.Your commitment extends beyond mere issue resolution; you're dedicated to enhancing our customers' journey by prioritising their needs in alignment with contractual obligations. Anticipating challenges, you proactively engage with our R&D team to explore innovative solutions, ensuring optimal functionality and user experience within our marketing application.
Key Responsibilities
Handling incoming questions and inquiries from our customers and level 1 support
Analysing and resolving complex functional issues our customers encounter
Monitoring the on-time handling of questions within the set objectives.
Taking second line telephone, e-mail and chat inquiries.
Contribute to the knowledge database of troubleshooting guides
Maintaining your knowledge of our Martech platform - Apsis One. You adopt a proactive attitude in gaining knowledge of new or changed functionalities.
Maintaining your knowledge of internal procedures to be able to answer as many questions as possible without redirecting them to another team
Ensure that you share technical knowledge with the level 1 support team, including the resolution of issues that they escalate. .
Update customer records after each interaction with that customer. You add notes to customer records explaining what the interaction entailed and report on trends as necessary.


About YOU
A successful candidate needs to meet the following requirements
Structured and organised, with ability to juggle many tasks in parallel, and detect the need to change priorities.
Diplomatic and able to explain complex things in an easy way
A solution oriented mindset, with a focus on how to solve issues efficiently and to improve processes
Independent, accurate, stress-resistant, team player
Strong communication skills
Customer-centric mindset
Experience in customer facing interactions
A "hands-on" mentality - Knowledge of CRM and Marketing solutions is an advantage.
Has worked with Web Applications (preferably SaaS as well as API’s)
Fluent in the Swedish language. Knowledge of Danish, Norwegian or Finish is a plus.
Good command of the English language, both written and spoken.


We offer YOU
Full time - hybrid position
A competitive salary package with abonus system and a referral program
A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
High flexibility and hybrid work is part of our DNA
State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
International growing opportunities and internal mobility
Events: team lunches, after work, sports, trips
Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact jobs@efficy.com
Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!
Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.



A unique work experience & company culture

We really want our employees to thrive in their daily life, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots of more. Communication is informal, and your colleagues are only a short call away.



Your Impact

As a customer care agent, you strive to answer any customer questions and inquiries in the best possible way through a variety of means, such as email, phone calls and potentially online chats.

You answer any questions the customer may have and redirect them to the appropriate team or department if needed. However you thrive to solve simple problems for better customer experience. In doing so, you take into account the contractual and other obligations towards these customers and the priority of the call/question.

Most questions will be functional questions of users about how things work in the Apsis platform. Therefore you also thrive to answer these questions and may involve the second-line support agents if necessary.



Key Responsibilities

- Handling incoming questions and inquiries from our customers.

- Analysing and resolving functional issues on Apsis by watching via teamviewer with the users.

- Monitoring the on-time handling of questions within the set objectives.

- Taking both telephone and e-mail inquiries received.

- Contribute to the knowledge database of troubleshooting guides.

- Maintaining your knowledge of Marketing digital or CRM platform. You adopt a proactive attitude in gaining knowledge of new or changed functionalities.

- Maintaining your knowledge of internal procedures to be able to answer as many questions as possible without redirecting it to another team.

- Managing and drafting standard texts and instruction documents in order to make the customer care process as efficient as possible.

- Update customer records after each interaction with that customer. You add notes to customer records explaining what the interaction entailed and report on trends as necessary.



About YOU

- Independent, accurate, stress-resistant, team player

- Strong communication skills

- Customer-centric mindset

- Experience in customer facing interactions

- A "hands-on" mentality

- Knowledge of Marketing digital platform is an advantage

- Experience with Microsoft Office, in particular Word and Excel

- Resourceful & trusted advisor to the customers and colleagues.

- Good command of the Swedish and English language, both verbally and in writing



We offer YOU

- A competitive salary package with a bonus system and a referral program.

- Permanent contract

- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.

- High flexibility and hybrid work is part of our DNA.

- State of the art offices with our unique co-living-co-working concept where teamwork is the norm.

- International growing opportunities and internal mobility

- Events: team lunches, after works, sport, trips

- Learning opportunities: languages, tech, product, sales techniques, leadership



Do you have questions about this position? Please contact veronique.tshoz@efficy.com

Find more jobs at https://jobs.efficy.com (https://jobs.efficy.com/).

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you-well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.



A unique work experience & company culture

We really want our employees to thrive in their daily life, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots of more. Communication is informal, and your colleagues are only a short call away.

Your Impact

We are looking for a Danish-speaking Customer Support Officer employee who can smile through the phone. Our support team helps customers from all industries and company sizes with their CRM and marketing automation every day. You'll have a great start to a career in a fast-paced IT company.

Your primary task will be to support our customers in the use of our systems via email, phone and chat. You will have access to the engine room of our customers' business and help ensure our customers succeed with their CRM.?

As a first point of contact, you have a direct impact on our customers' satisfaction, making it highly visible that you make a difference.

Key Responsibilities

- Understand and resolve customer inquiries by email, chat and phone, all through the use of our various systems within CRM and Marketing Automation.

- Perform customer tasks to a limited extent and identify tasks that can be passed on to our consultants

- It's not a requirement that you know CRM systems, the question is: how quickly do you want to learn?

- Diagnosing issues raised in support enquiries

- Formalising and applying corrective action plans or workarounds, and committing to a resolution date

- Measuring risks of issues raised by customers, helping out with initial troubleshooting and managing escalations for unsolvable issues

- Regularly providing prompt and accurate feedback to customers hence maintaining customers’ satisfaction

- Logging all issues accurately and adequately into our ticket tracking tool

- Prioritising and managing several open issues at one time



About YOU

- You speak and write Danish and English fluently

- You are smart, sharp and analytical with a bachelor's or master's degree.

- You are interested in communication with different users/customers

- You are able to communicate your technical knowledge in a language that reaches both the non-technical salesperson and the sharp IT superuser

- You are outgoing and feel at ease in situations where you have a lot going on at once.

- You'd like to have a few years of relevant work experience - anything from sociology to information science, working in technical customer service or similar. But it doesn't matter if you're a recent graduate or have had a few years in the workforce - with the right attitude, you can go far.

- You will find it easy to familiarize yourself with technical knowledge

- Speaking another Nordic language is a plus, but not a requirement.

- Resourceful & trusted advisor to the customers and colleagues.



We offer YOU

- A competitive salary package and a referral program.

- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.

- High flexibility and hybrid work is part of our DNA.

- State of the art offices with our unique co-living-co-working concept where teamwork is the norm.

- International growing opportunities and internal mobility

- Events: team lunches, after works, sport, trips

- Learning opportunities: languages, tech, product, sales techniques, leadership



Do you have questions about this position? Please contact jobs@efficy.com

Find more jobs at https://jobs.efficy.com (https://jobs.efficy.com/).

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you-well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.