Malmö: Customer Care Officer

Are you thriving in a role where you provide technical support to users and colleagues? Then this role might fit you like a glove ????

As a 1st line support technician, you'll gain valuable knowledge within the IT industry and the opportunity to build your career. Seize the chance to grow with us.

ABOUT THE ROLE

- First-line support in an amazing team at one of our clients in Copenhagen

- Work in a larger corporate environment with ample career opportunities

- Educationally assist users with IT-related issues via phone, email, and remote support

- Log incoming tickets in the ticketing system

- Account management and troubleshooting in Windows environment and other applications

- Administration including Active Directory, Citrix, and Office365

WHO ARE YOU?

You have a genuine interest in technology, a desire to grow, and a drive to help others. In your approach to colleagues and customers, you are attentive, open to others' solutions and experiences, while also willingly sharing your knowledge and making things happen. We prefer if you have at least six months of experience in a service desk role and are educated within IT.

You speak and write fluently in Danish and English.

INFORMATION

Location: Copenhagen
Position: Full-time 100%
Salary: According to agreement

SOUNDS INTERESTING?

Yay! Apply today!

We look forward to receiving your application! ??

Är du vår nästa stjärna inom IT-support? Då vill vi gärna få kontakt med dig. Vi har flera kunder i södra Skåne som just nu söker fler duktiga supporttekniker som vet hur man ger bästa möjliga support mot företagets slutanvändare. Många av dem finns i Malmö, Lund och Trelleborg.

Som konsult på Centric får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Arbetsuppgifter
I din roll som supporttekniker kommer du att hjälpa användare med diverse IT-relaterade problem över telefon, remote eller mail. Du kommer att arbeta en hel del i Active Directory genom att bland annat skapa konton och hantera behörigheter. Du kommer även hjälpa användare med mailproblem, skrivarproblem kundspecifika applikationer och andra IT-problem som dyker upp för den du supporterar.

Din profil och kvalifikationen
För att passa för rollen som supporttekniker ser vi gärna att du har någon form av eftergymnasial utbildning inom IT. Har du dessutom tidigare jobbat inom telefonsupport och/eller onsite-support från en LIA eller dylikt är det ett stort plus. Vi ser gärna att du har kunskaper inom AD, Exchange, Citrix och något ärendehanteringsprogram. 

Självklart är du en serviceinriktad person som alltid vill ge bästa möjliga support. Du trivs med kundkontakt och ser dig som en problemlösare. Vi lägger stor vikt vid dina personliga egenskaper. 
 Flytande svenska i tal och skrift är ett krav. 

Körkort är meriterande.
Vad vi erbjuder
På Centric får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi tycker nämligen att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar. Vi genomför regelbundet spännande aktiviteter där du som konsult får möjlighet att träffa och umgås med dina kollegor under roliga och avslappnande former.
Mer om oss
Centric är ett IT-företag med 380 anställda, med kontor i Stockholm, Göteborg, Malmö, Linköping och Örebro. Vi specialiserar oss på uthyrning av generalister och förmedling av specialister samt erbjuder outsourcing och systemlösningar inom retail. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.
Carolina Jonsson
+46 734159385
Carolina.Jonsson@centric.eu

Letar du efter nya utmaningar? Vi söker fyra grymma supporttekniker till ett uppdrag hos vår kund i Köpenhamn.

 

Kundens IT Service Desk är en grupp på cirka 28 personer. Gruppen är den enda kontaktpunkten för IT-incidenter, serviceförfrågningar och relaterade frågor. De stödjer interna användare i relation till administrativa och produktionssystem. Just nu står de inför en omfattande transformation som innefattar implementering av moderna verktyg och arbetssätt, med syftet att bli en mer effektiv och effektiv servicedesk.

 

Som konsult på Centric får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär.

Arbetsuppgifter
I denna roll som supporttekniker på IT Service Desk hanterar man IT-incidenter och serviceförfrågningar från interna användare. Användare tar kontakt via telefon eller strukturerade formulär i deras IT Service Management-verktyg. Den nuvarande omfattningen sträcker sig över support relaterat till produktion, administrativa system och PC-stöd.

 

Exempel på arbetsuppgifter:


- Ta emot och svara på telefonsamtal
- 1st line support - skapa och överlämna incidenter
- En enda kontaktpunkt för användaren
- Analysera incidenter, bestämma prioritet och eskalera till rätt mottagare
- Verifiera lösningar från leverantörer, se till att lösningsbeskrivningar är begripliga och kommunicera lösningar till slutanvändare
- Samordna/samarbeta med alla agenter för att säkerställa maximalt utnyttjande av arbetskraft


 

Du måste kunna arbeta under angivna arbetstider på kontoret de angivna dagarna.

Din profil och kvalifikationen

- Ha rätt inställning, där att vara serviceinriktad och fokusera på användarupplevelsen är viktigt
- Vara passionerad inom IT med erfarenhet från en servicedesk, IT-support eller annan roll inom IT
- Du måste vara flytande på engelska och svenska, både muntligt och skriftligt
- Vara en lagspelare
- Tycka om att arbeta i en föränderlig miljö
Vad vi erbjuder
På Centric får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi tycker nämligen att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar. Vi genomför regelbundet spännande aktiviteter där du som konsult får möjlighet att träffa och umgås med dina kollegor under roliga och avslappnande former.
 
Mer om oss
Centric är ett IT-företag med 380 anställda, med kontor i Stockholm, Göteborg, Malmö, Linköping och Örebro. Vi specialiserar oss på uthyrning av generalister och förmedling av specialister samt erbjuder outsourcing och systemlösningar inom retail. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen.
Carolina Jonsson
+46 734159385
Carolina.Jonsson@centric.eu

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.
Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain,Hong Kong, or remotely.
Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.
In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Your Impact
Join our dynamic team at Efficy Sweden in Malmö as we seek a passionate Second Line Support Officer to elevate our customers' experience with our cutting-edge Martech platform - Apsis One.As a vital member of our Customer Service department, you'll embark on a mission to provide top-tier assistance to our valued clients. Your role as a Second Line Support agent is to excel in addressing customer inquiries through various channels like email, phone calls, and online chats. With a focus on technical expertise, you'll directly tackle complex queries from customers or first-line support, ensuring swift resolution or seamless escalation to the appropriate team when necessary.Your commitment extends beyond mere issue resolution; you're dedicated to enhancing our customers' journey by prioritising their needs in alignment with contractual obligations. Anticipating challenges, you proactively engage with our R&D team to explore innovative solutions, ensuring optimal functionality and user experience within our marketing application.
Key Responsibilities
Handling incoming questions and inquiries from our customers and level 1 support
Analysing and resolving complex functional issues our customers encounter
Monitoring the on-time handling of questions within the set objectives.
Taking second line telephone, e-mail and chat inquiries.
Contribute to the knowledge database of troubleshooting guides
Maintaining your knowledge of our Martech platform - Apsis One. You adopt a proactive attitude in gaining knowledge of new or changed functionalities.
Maintaining your knowledge of internal procedures to be able to answer as many questions as possible without redirecting them to another team
Ensure that you share technical knowledge with the level 1 support team, including the resolution of issues that they escalate. .
Update customer records after each interaction with that customer. You add notes to customer records explaining what the interaction entailed and report on trends as necessary.


About YOU
A successful candidate needs to meet the following requirements
Structured and organised, with ability to juggle many tasks in parallel, and detect the need to change priorities.
Diplomatic and able to explain complex things in an easy way
A solution oriented mindset, with a focus on how to solve issues efficiently and to improve processes
Independent, accurate, stress-resistant, team player
Strong communication skills
Customer-centric mindset
Experience in customer facing interactions
A "hands-on" mentality - Knowledge of CRM and Marketing solutions is an advantage.
Has worked with Web Applications (preferably SaaS as well as API’s)
Fluent in the Swedish language. Knowledge of Danish, Norwegian or Finish is a plus.
Good command of the English language, both written and spoken.


We offer YOU
Full time - hybrid position
A competitive salary package with abonus system and a referral program
A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
High flexibility and hybrid work is part of our DNA
State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
International growing opportunities and internal mobility
Events: team lunches, after work, sports, trips
Learning opportunities: languages, tech, product, sales techniques, leadership

Do you have questions about this position? Please contact jobs@efficy.com
Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!
Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Do you want to become our future HR Officer for the Nordics?

Efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customisable and scalable software to enable their growth. Efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing. Currently, more than 300,000 users from 60 countries use Efficy’s tool.

Founded in 2005 and headquartered in Brussels, Efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

Large company with high ambition and close relations

In Efficy two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

We really want our employees to thrive in their daily life, and therefore you can expect online music quizzes, onsite ping-pong tournaments, and lots of more. The communication is informal, and your colleagues are only a short call away. You will have more than 500 colleagues placed in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong and a few remote.

Context

The Efficy Group is now looking for a HR Officer, located in Malmö/Copenhagen. In this position your area of responsibility is to act as a business partner to local managers and team leaders. You will implement various HR programs and policies and will deliver day-to-day support in all HR matters.

Your Mission

As a HR officer, you need to operate effectively in an ever-changing environment, acting as a visible enthusiastic member of the HR team in support of the business and people strategies, communicating intensively and coordinating all HR-activities of this area of responsibility. You will work in close collaboration with our other HR officers. Main focus will be on the Nordics (Norway, Denmark, Sweden and Finland).

Your tasks, responsibilities and authority

- Act as a single point of contact and provide overall HR advice and support to the line management and deliver in a proactive way general HR support to meet business needs;
- Being responsible for the onboarding and deboarding van our employees
- Answer employees questions about HR-related issues
- Participate to a wide variety of HR projects (global payroll, well-being, employer branding, staffing, ...)
- Advise and assist Management on matters relating to HR processes and best practices (procedures, policies, values and business ethics)

- Follow local legislation changes and communicate these change and effects internally
- Supervise and improve HR processes in collaboration with the Head of HR Services
- Assist payroll by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)

Your profile

A successful candidate can demonstrate the following skills and competenties:

- You hold a Bachelor or Master Degree in a relevant field or equivalent by experience, preferably in Law or Business management
- You have a proven experience in a generalist HR position covering Soft and Hard HR responsibilities
- You have a very good knowledge of the Swedish social legislation.
- Having knowledge of the Danish and other Scandinavian social legislations is a big plus
- You are used to implement and drive a variety of HR processes
- You have very good communications skills and speaks English fluently
- You are service oriented and can effectively build constructive relationships at every level of an organisation
- You demonstrate coaching skills and have the ability to work autonomously as well as part of a team
- You are autonomous, hands on, with high attention to detail, good with figures


We offer you

- A competitive salary package

- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happens

- High flexibility and hybrid work is part of our DNA

- State of the art offices with our unique co-living-co-working concept where teamwork is the norm

- International growing opportunities and internal mobility

- Events: team lunches, after works, sport, trips

- Learning opportunities: languages, tech, product, sales techniques, leadership

Contact

Do you have questions about this position?

Please contact jobs@efficy.com

Find out more jobs at https://jobs.efficy.com

Disclaimer

Efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Efficy. No fee will be paid in the event the candidate is hired by Efficy as a result of an unsolicited referral or through other means.

Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s more than 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.



A unique work experience & company culture

We really want our employees to thrive in their daily life, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots of more. Communication is informal, and your colleagues are only a short call away.

Key Responsibilities

- Programming based on functional analysis
- Unit testing of own code
- Writing technical specifications/documentation if needed
- Configuration of the application on client’s servers
- Application database configuration
- Assist to technical meetings with the client if required



About YOU

- You have a bachelor or master’s degree in IT and/or relevant experience
- 3+ years experience in a similar position
- You’re motivated and a team player
- You are solution-oriented
- Knowledge of CRM, digital Marketing, accounting and business systems is an asset
- Good command of English our corporate language

Technical qualifications:

- Back- and frontend web development
- JavaScript, TypeScript
- Vue.js ecosystem
-
- HTML, CSS, Sass
- Browser debugging, experience troubleshooting cross-browser compatibility issues
- Server-side debugging



We offer you

- A competitive salary package with a referral program

- A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen

- High flexibility and hybrid work is part of our DNA

- State of the art offices with our unique co-living-co-working concept where teamwork is the norm

- International growing opportunities and internal mobility

- Events: team lunches, after works, sport, trips

- Learning opportunities: languages, tech, product, sales techniques, leadership



efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you-well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer

efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.