Malmö: Product Manager

Hitta ansökningsinfo om jobbet Product Manager i Malmö. Är det intressant kan du gå vidare och ansöka jobbet. Annars kan du klicka på arbetsgivaren eller yrkesbenämningen för att se alla jobb i Malmö inom den kategorin.

Publicerad: 2024-03-22 // Varaktighet: Heltid

We are now looking for a product manager to join one of our four empowered product teams to solve our customers problems in a way that works for our business.

Our product teams are cross-functional and durable with full ownership of one of our core products. Each team is composed of a product manager, a product designer, and several engineers all co-located in our office in Malmö.

Key responsibilities

- Drive the product vision, strategy and roadmap for your product

- Be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic

- Responsible for the continuous product discovery process in your team

- Collaborate closely with product designer and engineers to discover what opportunities to address and defining effective solutions for them

- Making sure that the solution that is delivered is working for our customers as well as our business

- Track industry trends and the competitive landscape as they pertain to your product

- A deep knowledge of our users and customers, and the data about how our customers engage with our products

The team

In an environment that is filled with skilled and creative colleagues, and a multicultural environment that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions - while having a lot of fun and getting new learnings in the process.

While the product designer is accountable for ensuring the solution is usable, and the engineers are accountable for ensuring the solution is feasible, the product manager is accountable for ensuring the solution is both valuable and viable.

To thrive in this role we see that you have

- Clear understanding of the techniques and methods of modern product discovery and delivery

- 2+ years working on technology-powered products as either a product manager, product designer, software engineer, data analyst, data scientist, or user researcher

- Demonstrated ability to understand and learn multiple functional areas of business - engineering, design, finance, sales, and marketing

- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks

- Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship

About PinMeTo

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of our organizations, chains or franchise’s locations can be found on platforms including Apple, Facebook, Google, Instagram and many more.

When joining PinMeTo you will be surrounded by friendly and innovative colleagues, creating an environment for both learning and good times.

Sounds like fun? Then we'd love to get to know you ????

Pinmeto AB

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Andra jobb i Malmö som IT-strateg

Nedan visas andra jobb i Malmö som IT-strateg.

Business IT Specialist till Panduro

A Hub AB
IT-strateg
Läs mer Apr 10
Vi söker nu en Business IT specialist som ska bli en del av Panduros IT-avdelning. Är du en person med kunskaper inom IT och har en förmåga att analysera och tolka komplexa affärsbehov, då är denna roll som gjord för dig!
Läs mer och skicka in din ansökan redan idag!
Vilka är Panduro?
Panduro, grundat av Carlo Panduro i efterkrigstidens Danmark, började som en passion för att skapa souvenirer och smycken. Sedermera utvecklades företaget till att sälja hobbymaterial till den bredare publiken. Den första Panduro-butiken öppnades i Köpenhamn på 1950-talet och på 60-talet expanderade man till Sverige och har numera huvudkontor i Malmö.
Panduros omfattande fysiska produktkatalog blev en framstående försäljningskanal fram till 1980-talet. Under 80-talet satsade företaget seriöst på detaljhandel och är nu marknadsledande inom hobbymaterial i Europa med butiker i sex länder och innefattar varumärkena Panduro, Kreatima och Pipoos.
Panduro ägs sedan hösten 2022 av Lekolar. Läs gärna mer om Panduro och deras imponerande arbete här.
Rollen som Business IT Specialist
Till Panduros IT-avdelning söker vi nu en erfaren och driven person med en stark förmåga att analysera och tolka komplexa affärsbehov. I denna roll kommer du att spela en central roll i att driva vår digitala transformation och säkerställa att våra IT-system möter våra användares behov på bästa sätt.
Rollen innebär bland annat att:
Fungera som en central kontaktpunkt och brygga mellan affärsverksamheten och IT-avdelningen.
Översätta verksamhetsbehov till tydliga och mätbara krav.
Bygga starka och förtroendefulla relationer med relevanta stakeholders, både internt och externt.
Proaktivt engagera stakeholders i kravinsamlings- och beslutsprocesser för att säkerställa en korrekt beskrivning och förståelse av affärsproblem på rätt nivå.
Identifiera och utvärdera potentiella leverantörer av IT-lösningar och tjänster.
Samarbeta med verksamheten för att ta fram en tydlig roadmap för utveckling, förbättring och förvaltning av IT-lösningar.
Prioritera projekt och initiativ baserat på strategiska mål och tillgängliga resurser, med fokus på flexibilitet och anpassningsbarhet för att möta nya behov och krav.

Bakgrund och erfarenhet
Högskole- eller magisterexamen inom IT, systemvetare eller liknande.
Erfarenhet av att arbeta med systemimplementationer.
Minst 5 års erfarenhet av liknande roll.
Erfarenhet av att kunna driva projekt.
Erfarenhet av att arbeta i en outsourcad IT-organisation i en beställande roll.
Inget krav, men fördel med erfarenhet inom Retail/e-handel/FMCG eller DVH.

Vi tror också att du är..
...en noggrann och analytisk person som förstår vikten av att arbetet utförs korrekt och kan fånga upp avvikelser när de uppstår. Du är också en prestigelös person som arbetar lika bra självständigt och i samarbete med andra. Du värderar ett gott samarbete högt och är lika vetgirig som du är generös med att dela din kunskap.
ÖVRIG INFORMATION
Start: Enligt överenskommelse
Arbetstider: Ordinarie kontorstider med möjlighet till hybridarbete.
Plats: Malmö
Anställningsform: Detta uppdrag är en rekrytering och anställningen sker direkt hos vår kund. Lön, villkor och dylikt diskuteras separat.
Rekryteringsprocessen hanteras av A-hub. Panduros önskemål är därför att alla frågor rörande tjänsten hanteras av A-Hub.

Ansök nu

IT-ansvarig till Alfa Mobility

Bravura Sverige AB
IT-strateg
Läs mer Maj 17
Om Bravura:

Vi på Bravura jobbar med bemanning och rekrytering. Hos oss finns möjligheter för dig som vill ta nästa steg i karriären. Välkommen att hitta ditt drömjobb genom oss – som konsult eller rekryterad.

Om tjänsten:

Den här tjänsten är en direktrekrytering vilket innebär att rekryteringsprocessen sker genom Brillante och du anställs direkt hos Alfa Mobility

Om företaget:

Alfa Mobility är en nordisk leverantör av mobility-tjänster specialiserad på internationell flytt-, relocation- och migrationstjänster. Detta ger företaget en unik fördel på marknaden. Kunder består av offentliga verksamheter, internationella företag och privatpersoner som ska flytta utomlands, eller som ska etablera sig i Norden.

Alfa Mobility har kontor på 9 orter i Norden, däribland Stockholm, Göteborg, Jönköping, Malmö, Köpenhamn, Helsingfors och Oslo. Alfa Mobility hanterar idag mobility- och uppdragstjänster i mer än 150 länder årligen och samarbetare med fler än 200 partners över hela världen.

Alfa Mobility fokuserar på kvalitet, omsorg och hållbarhet. Verksamheten är ISO 14001- & ISO 27001-certifierad för att skydda information och företaget arbetar systematiskt med att förbättra miljöpåverkan

Arbetsuppgifter:

Som IT-ansvarig hos Alfa Mobility kommer du, tillsammans med företagets CIO, att leda och driva det dagliga arbetet samtidigt som du tar rollen som teknisk ledare i IT-projekt. Du kommer spela en central roll i att säkerställa stabilitet och säkerhet i IT-miljön genom att utveckla och implementera långsiktiga strategier för att nå företagets mål. Din närmaste chef är Alfa Mobilitys CIO, som är baserad på kontoret i Jönköping, men du kan välja att utgå från något av kontoren i Stockholm, Göteborg, Malmö eller Jönköping. Tjänsten innefattar pendling, främst till Jönköping men även till övriga kontor.

• Identifiera och utvärdera utvecklingsmöjligheter för användning av automation och AI
• Ledning av IT-projekt, inklusive budgetansvar, revisioner och certifieringar
• Utveckla och implementera långsiktiga strategier för att stödja organisationens mål vilket också inkluderar IT-budget och systemarkitektur
• Garantera säkerheten för all information, datorsystem och digitala data genom att genomföra regelbundna systemrevisioner samt implementera säkerhetsprocedurer och policys
• Hantera och upprätthålla kontakter med leverantörer för att säkerställa smidiga leveranser och tjänster.
• Fungera som den centrala kontaktpersonen för vardagliga IT-relaterade problem, samtidigt som du snabbt och effektivt löser dem

Utbildning, Erfarenhet och personliga egenskaper:

• Relevant eftergymnasial utbildning inom IT
• Gedigen kunskap kopplat till IT-processer och en förmåga att både förstå samt kommunicera med alla inom IT-organisationen
• Erfarenhet av att koordinera och leda olika projekt, inklusive införande av nya system och underhåll av befintliga
• Meriterande med erfarenhet av ISO 27001
• Flytande i svenska (och/eller något av de andra skandinaviska språken), samt engelska både muntligt och skriftligt.

Som person är du bekväm med snabba förändringar och är lösningsorienterad. Du tar ansvar för dina uppgifter och ser till att de utförs väl och i tid. Med din strukturerade arbetsstil vet du hur du ska prioritera och hantera olika arbetsuppgifter. Att vara delaktig i förbättringsprocesser är något du uppskattar, och du tycker om att bidra med dina idéer för att utveckla företagets rutiner. Dessutom är du bra på att kommunicera och kan uttrycka dig på ett tydligt sätt så att andra förstår dig.

Övrig information:

Start: Enligt överenskommelse
Plats: Stockholm, Göteborg, Malmö eller Jönköping
Lön: Enligt överenskommelse

Funderingar kring Bravuras rekryteringsprocess? Du finner svar på de vanligast förekommande frågorna här

Är du nyfiken på hur vår rekryteringsprocess är upplagd? Du hittar mer information här

Har du frågor om tjänsten eller kring din registrering är du välkommen att kontakta vår kandidatsupport via mail, info@bravura.se eller telefon 010-171 47 10 så hjälper vi dig. Ange vilken tjänst det gäller.

Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan!

Ansök nu

Digital Product Specialist SAP Signavio, Inter IKEA Group

Experis AB
IT-strateg
Läs mer Maj 16
We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question, and want to make a difference. If that sounds like you, come and join us. Together we can do wonderful things!

Join Us and Redefine the Future! It's a great opportunity for people who love to lead, innovate, and inspire - people like you



About the job

It is time to transform our approach to Business Process Management (BPM) across our Global Operations. To support this inspiring change, we are seeking a Product Specialist with SAP Signavio expertise! Your goal will be to unleash the power of process mining, management, and automation through innovative BPM methodologies with this new solution for Inter IKEA Group. You will be working in close collaboration with technology and business partners at IKEA, together we will implement new ways of working for agile and transparent solutions for the many people. This is a fulltime role based in Malmö, Sweden reporting to the digital product manager for the area of Communication and Content Management.

Join us and contribute to refining our operational efficiencies and strategic initiatives through your expertise in business process management and SAP Signavio.

About you

We are looking for a Business Process Management Specialist with expertise in SAP Signavio to join our team. We think you have a strong background in business process modeling, as well as experience in tool integration and enterprise-wide implementations. We are seeking for a proactive individual who likes making the complex simple and enjoys working as part of a team. If you get energy from working in a product orientated organization with agile principles, this could be a great place for you to be! Your passion for creating a better everyday life' is what will power our digital innovation. Most importantly your proven expertise with SAP Signavio preferably within a complex and global business, will provide a brilliant foundation for success.

To be successful in this role, the following knowledge, skills, and experiences would be valuable:

* Experience of how to use, structure and configure SAP Signavio for Business Process Modelling
* Knowledge of SAP Signavio license model and deployment options
* Knowledge and proven experience of how to build and maintain integrations to SAP Signavio
* Understanding of Business Process modelling techniques and standards
* Knowledge and experience of enterprise-wide tool implementation and support
* Experience in defining and working with Service Level Agreements
* Experience with ticket and requirement management in ServiceNow and Jira

To be thrive in this role you have excellent interpersonal and collaboration skills. You have capability to build trustful networks and long-term relationships with stakeholders, business partners and colleagues. Additionally, you are skilled in analysis and proactive problem-solving. You are strategic, with the ability to prioritize tasks to meet organizational goals efficiently. Also, you are fluent in English, both written and spoken.

About Operations management

Operations Management works together with operations teams across Inter IKEA to lead and develop the overall IKEA operating model, and to enable strategic movements towards IKEA goals. It includes teams for business insights, capability and process development, strategy, roadmap, data, and technology. The product area Digital Workplace within Operations Management is vital- we run, improve, and innovate business solutions, ensuring high performance and prioritized business development. Our team provides a digital workplace to all Inter IKEA Group, with the right digital tools to help colleagues make a difference. We want colleagues to provide our users with an enjoyable, effective and secure experience using their everyday digital toolset.

How to apply

In this recruitment IKEA is collaborating with Experis IT, with long and extensive experience in recruiting IT managers and specialists. If you have any questions regarding the position, please contact Recruitment Consultant Jenny Flygare by phone to 070 - 255 71 43, jenny.flygare@se.experis.com.

To apply for the position, please use www.experis.se you should click on the "Ansök" link provided, found in the job listing. Remember, since the selection and interview process are ongoing throughout the application period, it's advisable to submit your application promptly to increase your chances of being considered. 15th of May is the closing date to apply for this role. If you have any more questions or need assistance with the application process, feel free to ask.

We look forward to receiving your application!

Ansök nu

Business Process Management Leader to Inter IKEA Technology

Experis AB
IT-strateg
Läs mer Apr 17
Join Us and Redefine the Future! It's a great opportunity for people who love to lead, innovate, and inspire - people like you!

At IKEA, we're on a never-ending journey to create a better everyday life for the many people. As times change and new generations build families, we continuously re-invent ourselves to meet and exceed our customers' needs. Our end-to-end processes play a key role to ensure we deliver value in an efficient and scalable way. As a critical part of our operating model, they connect different capabilities across the value chain - streamlining operations, eliminating bottlenecks, and ensuring consistency in our deliverables. All to deliver övertag - the IKEA competitive advantage. To be successful in our journey, we need passionate people who embrace change, dare to question, and want to make a difference. If that sounds like you, come and join us. Together we can do great things!







About the job

As the Business Process Management Leader, your main assignment is to develop and put into action a common framework for managing business processes across IKEA, focusing on process, people, data, and technology. This includes creating the framework, setting standards, and making sure processes match up with business goals. You'll indirectly lead business process management throughout the organization and you will have dedicated competence in the business to enable this. One of your main assignments will be to implementing a new digital product for business process management. You'll also handle the life cycle of business process management and operating principles, oversee yearly cycles, and ensure governance in the process management area.

This is a full-time position based in Malmö or Älmhult, Sweden, or Delft, the Netherlands. You'll be part of the Process & Capability Team in the Operations Management department and report to the Process & Capability manager

About you

We are looking for a Business Process Management Leader (BPM) to join our team. You'll utilize your extensive knowledge of BPM practices, standards, and trends to enhance operations. Your role is to ensure a common business process management implementation, in a digital product and to engaging stakeholders at all levels. Your expertise in managing change, balancing short and long-term needs, and building strong relationships is vital. Understanding integrating data and technology, is essential for success.

You should have in-depth knowledge of BPM practices, including leading industry standards, methods, and trends. Experience in implementing a business process management tool with supporting methodologies for improving current processes is crucial. You have a talent for turning theories into actionable learnings, enabling effective communication with stakeholders at various BPM understanding levels.

To be successful in this role, the following knowledge, skills and experiences would be valuable:

* Extensive knowledge of Business process management and industry leading practices
* Deep knowledge and understanding of a retail/manufacturing value chain, the process landscape and the organization
* Strong ability to enable change, motivate, directly and indirectly lead and inspire people
* Strong ability to handle complexity, solve problems with several dimensions, and make it understandable for the many
* Capability to build trustful networks and sustainable relationships with stakeholders, business partners and colleagues



About Operations management

Operations Management works together with operations teams across Inter IKEA to lead and develop the overall IKEA operating model, and to enable strategic movements towards IKEA goals. It includes teams for business insights, capability and process development, strategy and roadmap, data, and technology.



How to apply

In this recruitment IKEA is collaborating with Experis IT, with long and extensive experience in recruiting IT managers and specialists. If you have any questions regarding the position, please contact Recruitment Consultant Jenny Flygare by phone to 070 - 255 71 43, jenny.flygare@se.experis.com or Recruitment Consultant Magnus Carlhielm 070-854 67 40 or magnus.carlhielm@jeffersonwells.se.

To apply for the position, please use www.experis.se you should click on the "Ansök" link provided, found in the job listing. Remember, since the selection and interview process is ongoing throughout the application period, it's advisable to submit your application promptly to increase your chances of being considered. If you have any more questions or need assistance with the application process, feel free to ask.



We look forward to receiving your application!

Ansök nu

Andra jobb i Malmö från Pinmeto AB

Nedan visas andra jobb i Malmö från Pinmeto AB .

Sales Development Representative - Nordics

Pinmeto AB
Telefonförsäljare
Läs mer Mar 25
Ever found yourself excited to go to a local store after checking its opening hours online, only to arrive and realize the info was way off, and the place is actually closed?! We've all been there, and we at PinMeTo want to make a change regarding this! Join us and help us to reach new markets and at the same time level up your sales game ????

About the role

As a Sales Development Representative your core tasks will be to generate new business opportunities in the Nordic countries by converting prospects into meetings. You will of course get an introduction to both the company and the product to be able to deliver top class with the best conditions. Your responsibilities are to identify and research companies to reach out to by primary phone and then email to generate new business opportunities. In your role you will aslo have consultative discussions with senior colleagues and other departments within PinMeTo.

Key responsibilities

- Map prospect accounts by doing research online

- Proactively prospect potential customers by phone, email and other market activities

- Arrange discussions with senior executives around their business needs

- Manage and maintain a pipeline of potential clients

The team

You will be a part of the SDR team that consists of 10 passionate and driven individuals who work together and individually to reach their goals! You will be located in Malmö where you also have some other SDR colleagues to collaborate close with, but also with the rest of the team that is located at different locations. In this role you will have follow up meetings and be coached by the SDR Lead to grow your skills within sales and you will also be able to attend our internal Sales Academy. All this to reach new levels as a SDR and to grow our markets!

To thrive in this role we see that you are:

- Fluent in Swedish (hopefully Danish as well)

- Great Business English, spoken and written

- Self-motivated and driven by clear goals, methodical and tenacious

- Have good communication and social skills

- A person who likes to pick up the phone to reach new contacts ??

About PinMeTo

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of our organizations, chains or franchise’s locations can be found on platforms including Apple, Facebook, Google, Instagram and many more.

When joining PinMeTo you will be surrounded by friendly and innovative colleagues, creating an environment for both learning and good times. Add Swedish work culture and a modern office and you will not regret your application.

Sounds like fun? Then we'd love to get to know you ????

Ansök nu

Sales Development Representative within Upsales

Pinmeto AB
Telefonförsäljare
Läs mer Mar 25
Ever found yourself excited to go to a local store after checking its opening hours online, only to arrive and realize the info was way off, and the place is actually closed?! We've all been there, and we at PinMeTo want to make a change regarding this! Join us and help us to reach new markets and at the same time level up your sales game ????

About the role

As a Sales Development Representative your focus will be to reach out and contact existing customers to help them gain even more value of our products. With tools such as phone calls, emails and your ability to connect and create trustful and good relationships you will book meetings for the Sales Managers in the Upsales team. This is a great opportunity to take the next step in your early sales career and to work closely with experienced and devoted team members. We can guarantee a lot of laughter and intense discussions!

Key responsibilities

- Map prospect accounts by doing research online

- Arrange discussions with senior executives around their business needs

- Manage and maintain a pipeline of potential clients

- Proactively prospect potential customers by phone, email and other market activities

The team

You will be a part of the Upsale team and work close with colleagues in Malmö and Stockholm. Of course you will also be a part of the whole SDR group within PinMeTo and have follow up meetings and being able to attend our internal Sales Academy. You will be located at our Head office in the city center near Stortorget in Malmö.

To thrive in this role we see that you

- Like to build and maintain relationships with customers

- Are self-motivated and driven by clear goals, methodical and tenacious

- Have good communication and social skills

- Are a person who likes to pick up the phone top reach new contacts ??

- Are fluent in English and Swedish

To get us even more excited you

- Speaks and writes additional languages

About PinMeTo

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of our organizations, chains or franchise’s locations can be found on platforms including Apple, Facebook, Google, Instagram and many more.

When joining PinMeTo you will be surrounded by friendly and innovative colleagues, creating an environment for both learning and good times.

Sounds like fun? Then we'd love to get to know you ????

Ansök nu

Sales Development Representative - DACH

Pinmeto AB
Innesäljare
Läs mer Maj 30
PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map, and social media platforms, including Apple, Facebook, Google, Instagram, Twitter, Foursquare, and many more.

PinMeTo is quickly becoming a global leader among location marketing and local SEO technologies, trusted by enterprise companies like H&M, 7-Eleven, and Hertz.

We are now scaling up with market presence in order to deliver our unique product to world leading brands. We are therefore in search of a German speaking Sales Development Representative, SDR, for the DACH market. This position will be based at our office in Malmö, Sweden.



About the job & the team

As a Sales Development Representative within the International Sales team you will generate new business opportunities by converting prospects into meetings. You will of course get an introduction to both the company and the product to be able to deliver top class with the best conditions. The SDR is responsible to identify and research companies to target, have consultative discussions with senior managers, and develop email and telephone campaigns to generate new business opportunities. Your experience is not more important than your desire to learn.

Key Responsibilities:



- Proactively prospect potential customers by phone, email and other market activities

- Map prospect accounts by doing research online

- Engage executives in targeted prospect accounts

- Arrange discussions with senior executives around their business needs

- Manage and maintain a pipeline of potential clients

- Maintain and extend our prospect base in our CRM tool



Your profile:

The successful candidate is self-motivated and driven by clear goals, methodical and tenacious, and can effectively interact with a team. You have good communication and social skills and the ability to write short, sharp emails, and you also have a great phone manner. We are looking for a flexible, structured and hard working person who's ready to roll up their sleeves.


Language skills: Fluent in German and great Business English as well. Other major languages are seen as a plus. We want the resume to be written in English.

Background from any of the following industry sectors is a plus, but not necessary: multi-channel marketing, e-commerce, digital and mobile marketing, retail, brands selling directly to customers.




What we offer:

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness and diversity. We are energetic and in it for the long haul, and we value a healthy work life balance. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! ????

Ansök nu

Customer Advisor

Pinmeto AB
Kundtjänstmedarbetare
Läs mer Apr 26
PinMeTo helps businesses get discovered, found and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map and social media platforms, including Apple, Facebook, Google, Instagram, Bing and many more.

We are now scaling the company quickly, and therefore we are in search of a Customer Advisor to take part in PinMeTo's Customer Success team. This position will be based at our office in Malmö, Sweden.

About the job & the team:
In this position, you will be a part of the PinMeTo´s Customer Success team, which is responsible for the customer’s PinMeTo journey after being set up and onboarded to the platform. As an Advisor your main responsibility is to optimize and broaden our customers' accounts in PinMeTo. By guiding, advising and educating the customer base you will bring value, prevent churn and in general - keep our customers happy!

Key Responsibilities:

-
Develop and maintain customer relationships, manage expectations and communicate both proactively and reactively to make sure customers get maximum value from PinMeTo, keeping churn low and making customers happy

- Expand the customer's knowledge and understanding of the PinMeTo platform, and how it can help them in their location marketing strategy

- Collaborate with teams internally to forward the user experience about the platform

- Conduct training and education sessions with the customer’s users.

Your profile:

- You speak and write excellent professional English & Swedish. In addition, professional level skills in German and/or Spanish are seen as a plus

- We believe you have excellent communication and social skills to effectively interact with customers. You have the ability to write succinct, crisp emails and of course have great phone manners

- You are open minded, driven and self-motivated

- You are methodical and able to prioritize and handle multiple customer cases

- Approx 3-5 years of experience of similar tasks, preferably with SaaS-company, digital marketing- or communication agency

- Background from any of the following industry sectors is seen as a qualification, but not necessary: multi-channel marketing, e-commerce, digital and mobile marketing, retail, brands selling directly to customers.

What we offer:

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness and diversity. We are energetic and in it for the long haul, and we value a healthy work life balance. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! ????

Ansök nu

Customer Support Representative

Pinmeto AB
Kundtjänstmedarbetare
Läs mer Apr 26
PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map, and social media platforms, including Apple, Facebook, Google, Instagram, Bing and many more.

We are now scaling up with market presence in order to deliver our unique product to world leading brands. We are therefore in search of a Customer Support Representative to deliver extraordinary support to our customers. This position will be based at our office in Malmö, Sweden.

About the job & the team:

In this position, you will be a part of the PinMeTo´s Customer Success team, which is responsible for the customer’s PinMeTo journey after being set up and onboarded to the platform. As Customer Support Representative your main responsibility is to give our customer first class support. By guiding and explaining the platform in a pedagogical and educational way and troubleshooting possible bugs and errors, you will bring value, prevent churn and in general - keep our customers happy!

Key Responsibilities:

- Communicate efficiently with our customers by using a chat tool, but occasionally also be involved in brief video calls with customers

- Owning the customer dialogues and issue reports from initial contact until resolution

- Becoming an encyclopedia of knowledge about how PinMeTo works and what it is capable of

- Working directly with the Product Team to identify current issues and synthesizing the diverse feedback you hear from our customers

- Ensure that the customers experiences great service and supportive guidance when using the platform

Your profile:

- You speak and write excellent professional English & Swedish. In addition, professional level skills in German and/or Spanish are seen as a plus

- You have excellent communication and social skills to effectively interact with customers

- You are a digital native and comfortable working in a digital environment

- You understand the real value of the Customer Experience and preferably have some experience with B2B Customer Support

- You are creative and look for all possible solutions when facing an obstacle

- You are a team player, but resourceful on your own as well

- On top of that, you are social, structured, effective and curious!

What we offer:

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness, and diversity. We are energetic and in it for the long haul, and we value a healthy work life balance. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! ????

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